Refund and Returns Policy

We want you to shop with confidence at Eco-friendly Essentials. Your satisfaction is super important to us. That’s why we proudly offer a guarantee to make sure you receive your items smoothly and on time.

We aim for exceptional customer service every step of the way, ensuring everyone who shops with us feels happy and secure.

You’re covered by these guarantees when you shop on our website:

• A full refund if, by the unlikely chance, you don’t receive your order at all.
• A full refund will be provided if your order doesn’t arrive within the guaranteed timeframe (60 business days, excluding the 2-5 business days processing time). Most deliveries actually arrive sooner, typically between 1 and 3 weeks.

We aim to be transparent every step of the way, so it’s important to mention when a full refund isn’t possible:

• If your order doesn’t arrive because of factors you could control, like giving us the wrong shipping address.
• If your order doesn’t arrive due to truly exceptional circumstances outside our control, such as delays caused by customs or a natural disaster.

If you simply change your mind about a purchase, you’re welcome to return the items; however, the cost of returning them will be your responsibility.

Please hold onto your purchase and don’t send it back to us unless we’ve specifically authorised you to do so.

We’re here to help you make sustainable choices and ensure your experience with us is positive!